Shipping & returns

How I pack and ship paintings, and what to do if something isn't right — step by step.

Lead time

Ready works are usually packed and shipped within 2–5 business days of your order. Commissioned pieces have a longer, individually agreed timeline that I share before you confirm.

Shipping within the EU

Parcels travel by insured courier with tracking. EU shipping costs are either included in the price of most ready works or shown at checkout.

Shipping worldwide

I ship outside the EU too. For non-EU orders, local customs duties and import taxes may apply on your side, independent of the painting's price — it's worth checking with your local customs office beforehand.

Packaging

Every painting is protected with corner guards, bubble wrap, and rigid cardboard; larger formats travel in a dedicated crate. The goal is simple: it should arrive exactly as it left the studio.

Returns & withdrawal

As an EU consumer you generally have the right to withdraw from a distance sale within 14 days without giving a reason — this doesn't apply to commissioned works made to your personal specification. Full details are in the Terms.

Frequently asked

Is my painting insured in transit?

Yes — courier shipments are insured for the order value. If anything arrives damaged, contact me with photos within 48 hours of delivery.

How much does international shipping cost?

It depends on the destination, weight, and size of the piece — I quote it individually once you order or before you buy.

Can I return a commissioned painting?

Custom, made-to-order pieces aren't covered by the standard withdrawal right, but reach out — every situation is looked at individually.

How does a return work?

Email me within 14 days of receiving the painting. Send it back in its original, secure packaging, and I refund the full amount once it arrives.